TERMS AND CONDITIONS
* Travel to event locations is included for events as far North as Orewa, as far South as Papakura, as far West as Waitakere and as far East as Howick. Events located outside this central Auckland area may incur an additional travel fee. The exact amount will depend on the event location and will be confirmed prior to booking confirmation.
1 Booking Confirmation 1.1 Once a booking request is received, a $100 deposit is required to confirm and secure your date. 1.2 This deposit is non-refundable, even if the booking is cancelled for any reason. 1.3 Bookings are not confirmed until the deposit has been received and a confirmation has been issued.
2 Final Payment 2.1 The remaining balance of the booking fee is due no later than 7 days (1 week) prior to the event date. 2.2 If the final payment is not received by this time, the booking may be cancelled and the deposit forfeited. 2.3 Once the final payment has been made, it is non-refundable.
3 Postponements and Rescheduling 3.1 If the event needs to be postponed due to illness, unsafe weather conditions, or unsuitable playing conditions (e.g., heavy rain or storms), the booking may be rescheduled to a new date, subject to availability. 3.2 Rescheduling requests must be made at least 48 hours prior to the event, where possible. 3.3 The deposit and any payments made will be credited toward the rescheduled booking. 3.4 If the client chooses not to reschedule the event or a mutually agreeable date cannot be reached, up to 50% of your booking may be refunded.
4 Cancellations 4.1 If the client chooses to cancel the booking, no payments will be refunded. 4.2 Cancellations must be communicated in writing (email or message).
5 Weather Policy and Unforeseen Circumstances 5.1 For outdoor laser tag events, please note that sessions may be postponed or paused if weather conditions become unsafe for participants or equipment. Light rain is typically acceptable, but heavy rain, thunderstorms, or strong winds may require rescheduling for safety reasons. It is recommended that you plan an indoor backup location so your event can still go ahead, regardless of the weather. 5.2 In the event of unforeseen circumstances beyond either party’s control (such as natural disasters, government restrictions, or emergencies), both parties will work together in good faith to reschedule the booking to a mutually agreeable date. 5.3 If a mutually agreeable date cannot be reached, our rescheduling policy applies.
6 Access and Setup Requirements 6.1 Clients are responsible for ensuring safe and reasonable access to the event area for equipment delivery and setup. 6.2 Any delays or restrictions that impact setup time may affect the duration of gameplay. 6.3 It is the responsibility of the customer to seek any permissions or licenses needed for their venue or location.
7 Damaged Equipment 7.1 Equipment must be used only as instructed and for its intended purpose. 7.2 All equipment is checked before and after use. 7.3 Any equipment that is lost, stolen or damaged caused by misuse, rough handling, or ignoring instructions, will be documented. 7.4 Customers will be notified if damage is found and charges may apply for repairs or replacement.
8 Photography & Videography Policy 8.1 Photos and/or video footage may be taken during events for promotional and marketing purposes. 8.2 By booking an event with us and/or participating in an event, you consent to the use of any images or recordings taken in which you or members of your group may appear. These may be used across our website, social media platforms, advertising, and other marketing materials. 8.3 All images and footage remain the property of the business. No compensation will be provided for the use of such material. 8.4 If you do not wish for images of you or your group to be used, you must notify us in writing prior to the event. We will make reasonable efforts to accommodate this request but cannot guarantee exclusion from all background or incidental footage.8.5 For events involving minors, consent is deemed to be provided by the booking party or supervising adult unless otherwise advised in writing before the event
9 On-Site Instructor Lunch Break Policy 9.1 For events lasting more than four (4) consecutive hours, On-Site Instructors are entitled to a lunch break. 9.2 A 30-minute lunch break will be provided during the event where operationally feasible. 9.3 Lunch breaks will be scheduled to minimise disruption to the event and may occur during quieter periods, rotation between instructors, or natural breaks in gameplay. 9.4 The business will make reasonable efforts to ensure instructors are able to take appropriate breaks while maintaining a high-quality experience for the client. 10 Release of Liability 10.1 To the fullest extent permitted by law, you agree to release, indemnify, and hold harmless Mobile Laser Arena, its owners, employees, contractors and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:• Your use of, or inability to use, the services, products, or website• Any actions or omissions by you• Any violation of these Terms and Conditions• Any injury, loss, or damage (whether direct, indirect, incidental, consequential, or special) resulting from participation in or use of the services 10.2 You acknowledge that you use the services at your own risk and that [Company Name] makes no warranties or guarantees, express or implied, regarding the safety, reliability, or outcomes of using the services. 10.3 This release applies to claims based on negligence but does not apply to claims arising from gross negligence, willful misconduct, or where liability cannot be excluded under applicable law. 11 Supervision 11.1 At least one adult is required to remain on-site with any participants under 18 years of age. 11.2 It is the responsibility of the host and the supervising adult to supervise all participants at all times. 12 AgreementBy paying the deposit, the client acknowledges that they have read, understood, and agreed to these terms and conditions.
2 Final Payment 2.1 The remaining balance of the booking fee is due no later than 7 days (1 week) prior to the event date. 2.2 If the final payment is not received by this time, the booking may be cancelled and the deposit forfeited. 2.3 Once the final payment has been made, it is non-refundable.
3 Postponements and Rescheduling 3.1 If the event needs to be postponed due to illness, unsafe weather conditions, or unsuitable playing conditions (e.g., heavy rain or storms), the booking may be rescheduled to a new date, subject to availability. 3.2 Rescheduling requests must be made at least 48 hours prior to the event, where possible. 3.3 The deposit and any payments made will be credited toward the rescheduled booking. 3.4 If the client chooses not to reschedule the event or a mutually agreeable date cannot be reached, up to 50% of your booking may be refunded.
4 Cancellations 4.1 If the client chooses to cancel the booking, no payments will be refunded. 4.2 Cancellations must be communicated in writing (email or message).
5 Weather Policy and Unforeseen Circumstances 5.1 For outdoor laser tag events, please note that sessions may be postponed or paused if weather conditions become unsafe for participants or equipment. Light rain is typically acceptable, but heavy rain, thunderstorms, or strong winds may require rescheduling for safety reasons. It is recommended that you plan an indoor backup location so your event can still go ahead, regardless of the weather. 5.2 In the event of unforeseen circumstances beyond either party’s control (such as natural disasters, government restrictions, or emergencies), both parties will work together in good faith to reschedule the booking to a mutually agreeable date. 5.3 If a mutually agreeable date cannot be reached, our rescheduling policy applies.
6 Access and Setup Requirements 6.1 Clients are responsible for ensuring safe and reasonable access to the event area for equipment delivery and setup. 6.2 Any delays or restrictions that impact setup time may affect the duration of gameplay. 6.3 It is the responsibility of the customer to seek any permissions or licenses needed for their venue or location.
7 Damaged Equipment 7.1 Equipment must be used only as instructed and for its intended purpose. 7.2 All equipment is checked before and after use. 7.3 Any equipment that is lost, stolen or damaged caused by misuse, rough handling, or ignoring instructions, will be documented. 7.4 Customers will be notified if damage is found and charges may apply for repairs or replacement.
8 Photography & Videography Policy 8.1 Photos and/or video footage may be taken during events for promotional and marketing purposes. 8.2 By booking an event with us and/or participating in an event, you consent to the use of any images or recordings taken in which you or members of your group may appear. These may be used across our website, social media platforms, advertising, and other marketing materials. 8.3 All images and footage remain the property of the business. No compensation will be provided for the use of such material. 8.4 If you do not wish for images of you or your group to be used, you must notify us in writing prior to the event. We will make reasonable efforts to accommodate this request but cannot guarantee exclusion from all background or incidental footage.8.5 For events involving minors, consent is deemed to be provided by the booking party or supervising adult unless otherwise advised in writing before the event
9 On-Site Instructor Lunch Break Policy 9.1 For events lasting more than four (4) consecutive hours, On-Site Instructors are entitled to a lunch break. 9.2 A 30-minute lunch break will be provided during the event where operationally feasible. 9.3 Lunch breaks will be scheduled to minimise disruption to the event and may occur during quieter periods, rotation between instructors, or natural breaks in gameplay. 9.4 The business will make reasonable efforts to ensure instructors are able to take appropriate breaks while maintaining a high-quality experience for the client. 10 Release of Liability 10.1 To the fullest extent permitted by law, you agree to release, indemnify, and hold harmless Mobile Laser Arena, its owners, employees, contractors and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:• Your use of, or inability to use, the services, products, or website• Any actions or omissions by you• Any violation of these Terms and Conditions• Any injury, loss, or damage (whether direct, indirect, incidental, consequential, or special) resulting from participation in or use of the services 10.2 You acknowledge that you use the services at your own risk and that [Company Name] makes no warranties or guarantees, express or implied, regarding the safety, reliability, or outcomes of using the services. 10.3 This release applies to claims based on negligence but does not apply to claims arising from gross negligence, willful misconduct, or where liability cannot be excluded under applicable law. 11 Supervision 11.1 At least one adult is required to remain on-site with any participants under 18 years of age. 11.2 It is the responsibility of the host and the supervising adult to supervise all participants at all times. 12 AgreementBy paying the deposit, the client acknowledges that they have read, understood, and agreed to these terms and conditions.